Welcome to our FAQs page. Here you’ll find answers to the most common questions about hiring tools, equipment, and plant machinery from JB Tool Hire. Whether you’re a contractor working on a large site or a homeowner taking on a DIY project, we’re here to make the hire process simple, clear, and hassle-free.
Hiring is quick and straightforward. You can browse our range online, call your nearest depot, or visit us in person. We’ll confirm availability, arrange a hire date, and prepare everything you need. Most items can be collected the same day or delivered directly to your site.
No, you don’t need an account to hire from us. However, trade customers benefit from setting up a business account for easier repeat hiring, credit terms, and faster service.
For first-time hires, we require a valid photo ID (such as a driving licence or passport) and a recent proof of address (like a utility bill or bank statement). Trade accounts may have different requirements.
Yes. We recommend booking as early as possible — especially for larger plant or high-demand tools — to guarantee availability for your project dates.
We provide basic operating guidance with every hire. For more complex plant or specialist tools, our team will walk you through safe operation procedures and answer any questions before you leave.
Contact us immediately. Our team will either troubleshoot the issue remotely or send a replacement as quickly as possible to keep your project on track.
Hire prices vary based on the equipment type and hire duration. You’ll receive a clear, itemised quote before confirming your booking. Long-term hires and trade accounts may qualify for discounted rates.
Yes, a refundable deposit may be required, particularly for first-time customers or high-value equipment. The amount will be confirmed when you book.
If equipment is returned after the agreed hire period, additional charges will apply based on the standard daily hire rate.
Absolutely. We offer reliable delivery and collection services across Leicestershire and the East Midlands, including Leicester, Loughborough, Hinckley, Coalville and surrounding areas. Our depots allow us to reach your site quickly and efficiently.
Delivery and collection charges depend on location, equipment size, and distance from our depots. We’ll always confirm the cost upfront before you finalise your booking.
Yes, you’re welcome to collect equipment directly from any of our depots during opening hours. Please make sure you have a suitable vehicle for transport.
Yes. Every tool and machine is thoroughly inspected, tested, and maintained before it’s hired out. Safety and reliability are our top priorities.
Yes. While our equipment is maintained to the highest standards, it’s your responsibility to keep it safe and secure during the hire period. We strongly recommend arranging appropriate insurance cover.
We don’t provide insurance directly, but our team can advise on the types of cover typically used by contractors and DIY customers.
Yes — trade accounts are ideal for regular customers. They offer flexible credit terms, priority service, and simplified billing. Please get in touch with our team to arrange one.
Absolutely. We can arrange flexible hire agreements for ongoing projects, including extended terms and scheduled equipment rotations.
Can’t find the answer you’re looking for? Our friendly team is always happy to help.
Visit your nearest depot in Coalville, Loughborough, or Hinckley
Call us directly or use our Contact Form to send an enquiry.